Attain by Aetna is CVS and Aetna’s entry into the fitness and health tracking space, distinguished by a points program members could use to pay off an Apple Watch or FitBit, and integration with their CVS accounts. As the accessibility designer embedded into the UX team, I advised the team throughout the design process on accessibility, usability and inclusion for new and existing features, assisting hands-on in some design challenges and educating designers about topics in accessibility and inclusion. On the other end of the design process, I prepared a truly enormous number of annotations for handoff and routinely triaged accessibility defects with the engineering team, finding solutions in both design and implementation.
In addition to scrum work, I prepared a suite of novel feature candidates to improve and rectify inequity in the existing applications, starting with parts of the product that demonstrated potentially faulty assumptions about our users’ needs. Of these, we were able to begin with three design-led features: a wheelchair mode to transform and curate content relevant for members who use wheelchairs, new walkthroughs to grant transparency into our calculated activity goals, and settings for users to update core personal information without needing to make a phone call to customer support.
During this project I had the distinct pleasure to work with designers Sudha Myers, Maayan Castel, Laura Mendez and Duncan Okes, whose designs appear with my work below.
